Prescription Refill Policy

• No prescriptions will be refilled on Fridays, Saturdays, Sundays or Holidays.

• Require 2 business days minimum to process prescription(s) renewal and/or pick-up requests.

• The patient is responsible for knowing when medication(s) will need to be refilled (no early refills).

• Patients should first contact their pharmacy to request a medication refill prior to contacting HVCC

• Prescription phone-in: Monday-Thursday during 9:00 to 5:00.  

• Prescriptions will not be filled for unauthorized “walk-in” patients. You must phone the HVCC office.

• New symptoms and/or events require a clinic appointment. The Provider is unable to diagnose or make medication changes via phone.

• No early refills if medications are overused/abused/misused. Must follow prescription directions.

• No medication/prescription will be replaced if lost, stolen, misplaced, overused, etc. 

• Medications are for the prescribed individual’s use only. It is illegal to “share” your medicine.

• Patients must be in good standing with attendance and have made their previous appointment and have a follow up appointment scheduled before any refills will be processed. 

HOCKANUM VALLEY COMMUNITY COUNCIL has adopted strict rules regarding addictive medications for your safety and to comply with the Drug Enforcement Agency regulations: 

NEW PATIENTS:  Under no circumstances will our office refill these medications without records received directly from your previous doctor's office. NO EXCEPTIONS!

Patients picking up refill prescriptions must provide photo identification. Those that attempt to fraudulently receive addictive medications will be fired from our practice and prosecuted.

We strive to offer the best services and care for each patient in a timely manner. The above “rules” are necessary to efficiently manage a busy clinic. 

Thank you in advance for your cooperation and understanding.

These protocols are per recommendations of the Connecticut Board of Medical Examiners & DEA